There are a few universal truths in office life. The printer will jam when you’re already late. Your screen will freeze five minutes before a deadline. And the moment you say, “I don’t need IT today,” something catastrophic will immediately happen to your computer.
Enter IT.
While the rest of us are panicking, whispering “why now” to our laptops like it’s a hostage negotiation, IT shows up with the quiet confidence of people who have seen far worse.
Your screen is black? They’ve seen it.
Your system “just updated itself”? They expected it.
You clicked something you definitely shouldn’t have clicked? They already know.
What makes IT truly heroic is not just that they fix things - it’s how they fix them. They never judge. They don’t ask why you tried to print 400 pages to the wrong printer. They don’t flinch when you say, “It was working five minutes ago.” They nod thoughtfully, tap a few keys, and somehow resurrect your entire workstation like it was never dead at all.
But beyond the technical wizardry, what really sets our IT team apart is the people themselves. They are unfailingly kind, patient, and approachable - even when the issue is entirely user-created. They take the time to explain, to help, and to make sure you’re back up and running without ever making you feel foolish for asking.
And let’s talk about timing.
IT has an almost supernatural ability to appear exactly when things are at their worst. Deadline in ten minutes? They’re there. Court filing due? They’re already walking over. Wi-Fi down? Somehow, they sensed it. They swoop in.
They save the day.
They disappear like nothing ever happened.
IT is also the only department that can say things like “Have you tried restarting?” and be both correct and respected. Because somehow, when they say it, it actually works.
Beyond keeping our systems running, they make the office better simply by being in it. We are genuinely very lucky to have such a knowledgeable, responsive, and nice group of people we can always count on.
So here’s to IT — the quiet heroes of the office. The problem-solvers. The calm in the storm. The people who keep everything running so the rest of us can pretend we know what we’re doing.
We see you.
We appreciate you.
And we promise (again) not to click suspicious links.
by Tiara B.